Welcome to Athaahanand Wellness. By accessing and using this website (www.athaahanand.com), you accept and agree to be bound by the following terms and conditions:

• These terms apply to all visitors, users, customers, and others who access or use our services
• By making a purchase, you confirm your acceptance of these terms
• If you disagree with any part of these terms, you must not use our website
• We reserve the right to modify these terms at any time without prior notice
• Continued use after changes constitutes acceptance of modified terms
• It is your responsibility to review these terms periodically
• These terms supplement our Privacy Policy, Shipping Policy, and Refund Policy

Requirements for using Athaahanand services:

• Age Requirement: You must be at least 18 years old to create an account and make purchases
• Minor Users: Users under 18 must have parental or legal guardian consent
• Account Accuracy: You must provide accurate, current, and complete information during registration
• Account Security: You are responsible for maintaining confidentiality of your password and account
• Account Responsibility: You are responsible for all activities under your account
• Prohibited Users: We reserve the right to refuse service to anyone for any reason
• Account Termination: We may suspend or terminate accounts that violate these terms
• One Account Per User: Creating multiple accounts for fraudulent purposes is prohibited

Important information about products and services:

• Product Descriptions: We strive for accuracy but do not warrant that descriptions are error-free
• Product Images: Actual products may vary slightly from images due to photography and screen settings
• Pricing: Prices are subject to change without notice. Price at time of order confirmation applies
• Availability: Product availability is not guaranteed. We reserve the right to limit quantities
• Errors: We reserve the right to correct pricing or description errors and cancel orders
• Ayurvedic Claims: Product benefits are based on Ayurvedic principles and individual results may vary
• Not Medical Advice: Information provided is not substitute for professional medical advice
• Third-Party Products: Some products are sourced from manufacturers; quality subject to their standards

Terms governing orders and payments:

• Order Acceptance: All orders are subject to acceptance and availability
• Order Confirmation: Receipt of order confirmation does not constitute acceptance of order
• Right to Refuse: We reserve the right to refuse or cancel any order for any reason
• Payment Methods: We accept credit/debit cards, UPI, net banking, wallets, and COD (on eligible orders)
• Payment Security: All transactions are processed through secure, PCI-DSS compliant gateways
• COD Charges: ₹50 handling fee applies to Cash on Delivery orders
• Prepaid Discount: 5% discount on prepaid orders using online payment methods
• Failed Transactions: Refunds for failed transactions processed within 7-10 business days
• Price Errors: We reserve the right to cancel orders placed at incorrect prices

Shipping and delivery terms:

• Processing Time: Orders processed within 24-48 hours on business days
• Delivery Timeline: 3-10 business days depending on location (metro/rural/remote areas)
• Shipping Charges: Free shipping on orders above ₹999; flat ₹50 below ₹999
• Delivery Partners: We work with Delhivery, Blue Dart, DTDC, and India Post
• Delivery Address: You are responsible for providing accurate shipping address
• Failed Delivery: If delivery fails due to incorrect address, reshipping charges apply
• Risk Transfer: Risk of loss transfers to you upon delivery to carrier
• Delivery Delays: We are not liable for delays beyond our control (weather, strikes, customs)
• International Shipping: Available on request; customs duties are customer's responsibility

Our return, refund, and cancellation policy:

• Return Period: 7 days from delivery date for eligible products
• Return Conditions: Products must be unused, unopened, in original packaging with tags
• Non-Returnable Items: Unsealed Ayurvedic supplements, intimate wellness products, perishable items
• Damaged Products: Report within 48 hours with photos for replacement or refund
• Refund Processing: 7-10 business days to original payment method after return received
• Return Shipping: Customer bears return shipping cost unless product is defective
• Order Cancellation: Free cancellation before order is shipped
• Post-Shipment Cancellation: Refund after deducting shipping and handling charges
• Refund Deductions: COD orders refunded minus ₹50 handling fee
• Store Credit: Option to receive store credit instead of refund (5% bonus credit)

Protection of intellectual property:

• Website Content: All content on this website is owned by Athaahanand or licensed to us
• Trademarks: Athaahanand logo, brand name, and designs are our trademarks
• Copyright: All text, images, graphics, videos are protected by copyright laws
• Prohibited Use: You may not copy, reproduce, distribute, or create derivative works without permission
• Personal Use Only: Content may be viewed for personal, non-commercial use only
• User Content: By submitting reviews or content, you grant us license to use, modify, and display
• Copyright Infringement: Report copyright violations to legal@athaahanand.com
• DMCA Compliance: We comply with Digital Millennium Copyright Act

Prohibited activities and user conduct guidelines:

• Lawful Use: You agree to use our website only for lawful purposes
• Prohibited Actions: No harassment, abusive language, or threatening behavior toward staff
• Fraudulent Activity: Any attempt to defraud or abuse the system will result in account termination
• False Information: Providing false information during registration or ordering is prohibited
• Unauthorized Access: Attempting to access restricted areas or other user accounts is forbidden
• Automated Systems: Use of bots, scrapers, or automated systems to access website is prohibited
• Malicious Code: Transmitting viruses, malware, or harmful code is strictly prohibited
• Review Manipulation: Posting fake reviews or manipulating ratings will result in account ban
• Reselling: Purchasing products for commercial resale without authorization is prohibited

Important disclaimers about product usage:

• Ayurvedic Products: Products are based on traditional Ayurvedic knowledge and practices
• Not FDA Approved: Products are not evaluated by FDA or intended to diagnose, treat, cure, or prevent disease
• Medical Consultation: Consult healthcare professional before using products, especially if pregnant/nursing
• Allergies: Check ingredient lists for potential allergens before use
• Individual Results: Results may vary based on individual constitution and lifestyle
• Healing Crystals: Crystal healing is alternative therapy and not substitute for medical treatment
• External Use Products: Follow instructions carefully; discontinue if irritation occurs
• Dietary Supplements: Do not exceed recommended dosage; keep out of reach of children
• Contraindications: Some products may interact with medications; consult doctor if on medication

Understanding our liability limitations:

• No Warranty: Products are provided 'as is' without warranty of any kind
• Use at Own Risk: You use products at your own risk and discretion
• Maximum Liability: Our liability is limited to the purchase price of the product
• No Consequential Damages: We are not liable for indirect, incidental, or consequential damages
• Health Issues: We are not responsible for adverse reactions or health issues from product use
• Service Interruption: Not liable for website downtime, technical issues, or data loss
• Third-Party Links: Not responsible for content or services on third-party websites
• Force Majeure: Not liable for failure to perform due to circumstances beyond our control
• Jurisdiction Limits: Some jurisdictions do not allow limitation of liability; minimum applicable by law

Your agreement to indemnify Athaahanand:

• You agree to indemnify and hold harmless Athaahanand, its owners, employees, and partners
• Protection from claims arising from your violation of these terms
• Defense against claims resulting from your use of products
• Coverage for claims arising from your account activities
• Indemnification for any content you submit or post
• Protection against claims from your violation of third-party rights
• We reserve the right to assume exclusive defense of any claim
• You agree to cooperate with our defense of such claims

Legal jurisdiction and dispute resolution:

• Governing Law: These terms are governed by the laws of India
• Jurisdiction: Courts of Haryana, India shall have exclusive jurisdiction
• Dispute Resolution: We encourage resolving disputes amicably through customer service first
• Arbitration: Unresolved disputes subject to arbitration in Narnaund, Haryana
• Arbitration Rules: Arbitration conducted per Indian Arbitration and Conciliation Act, 1996
• Legal Fees: Prevailing party in dispute entitled to recover legal fees and costs
• Class Action Waiver: You waive right to participate in class action lawsuits
• Consumer Rights: These terms do not affect your statutory consumer rights under Indian law

How we update these terms:

• Right to Modify: We reserve the right to modify these terms at any time
• Notification: Material changes will be notified via email or website banner
• Effective Date: Changes become effective immediately upon posting unless otherwise stated
• Continued Use: Your continued use after changes constitutes acceptance
• Review Responsibility: It is your responsibility to review terms periodically
• Disagreement: If you disagree with modified terms, you must stop using our services
• Version History: Previous versions available upon request
• Last Updated: December 20, 2025 | Version 2.0

Legal provisions:

• Severability: If any provision is found invalid, remaining provisions continue in effect
• Entire Agreement: These terms constitute the entire agreement between you and Athaahanand
• Supersedes: These terms supersede all prior agreements and understandings
• No Waiver: Failure to enforce any right does not constitute waiver of that right
• Assignment: We may assign our rights and obligations; you may not assign without consent
• Headings: Section headings are for convenience only and do not affect interpretation
• Survival: Provisions that should survive termination will continue to apply

For questions about these terms and conditions:

• Legal Department: Athaahanand Wellness Legal Team
• Email: legal@athaahanand.com
• Customer Support: care@athaahanand.com
• Phone: +91 98765-43210 (Mon-Sat, 10 AM - 6 PM IST)
• Address: Athaahanand Wellness Pvt. Ltd., Narnaund, Haryana, India - 123001
• Response Time: We respond to all legal queries within 7 business days
• Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
• Grievance Officer: Available for escalated concerns and complaints

Acknowledgment: By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.